Most the time it would happen the next day. On several occasions the sales person said he’d “call me right back” then I would wait hours. I’m taking care of him and trying to run a business. I’m a single parent and my dad is in hospice. At the time they only had a “coming soon” picture on the site and no warranty information.įrom the start, I let them know that I only had the weekend to get this done.
#OFFICE MAX LANCASTER PA FULL#
I said I was prepared to fly out as soon as they got me the basic info (the warranty information and either a full video or photos). I was extremely interested in the vehicle listed and made a reasonable offer (that was accepted after a couple days of waiting). Certain vehicles may have unrepaired safety recalls. Located in Oxnard, CA / 2,373 miles away from Lancaster, PAĬarMax values transparency and wants you to love your next car, not settle on it. I was really put off by their behavior and simple walked away even though it was a "few hundred" dollars. Well I get that in these times, dealers are out to make the max profits on each deal but atleast they shouldn't be dishonest. So ideally they should reduce the OTD price by "these few hundred" dollars. I argued that when we agreed to an OTD price of $62K, it means that it should include all these Government fees as well. their finance guy Dan told me that since I am an "out of state" customer, I will have to go through the hassle of getting the vehicle inspected, registered and titles etc AND on top of that I have to pay for the State Inspection, title and Registration fee.FROM MY POCKET!!! As per them it should be a few hundred dollars so shouldn't be a big deal. After the test drive and visual inspection, we agreed to go ahead with the purchase. So I made the 2 hour trip with my family to get the Jeep. We agreed on a price of $62,000 OTD for Maryland. I interacted with Chip and Dave over the email for a used 2020 Jeep Wrangler as I am from Maryland and wanted to be sure of the deal before I make the drive. Located in Mechanicsburg, PA / 42 miles away from Lancaster, PA
Fred Beans Ford of Mechanicsburg (42 mi away)
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